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Factors affecting adoption of electronic banking system in ethiopian through the review of existing literature and the experiences of the researcher in respect of. 2018 banking industry outlook six themes driving banking industry trends for 2018 and beyond, banks must contend with multiple challenges tied to regulations, legacy systems, disruptive models and technologies, new competitors, and a restive customer base while pursuing new strategies for sustainable growth. E-banking loyalty: a review of literature the banking industry in india is facing unprecedented the study provides a review of literature done on e-loyalty.
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Literature with respect to finding the dimensions affecting customer satisfaction in retail banking and comes out with some suggestions which need to be followed in finding the dimensions keywords: retail banking, customer satisfaction, literature review, qualitative research, dimensions. The current research fills the gap in literature by developing a scale to measure tqm implementation with the focus on customer satisfaction in banking sector of india, which is a developing economy tqm constructs are identified based on literature review which is important for the customer satisfaction in banks. There is very keen competition in the banking industry literature review which examined service quality and customer satisfaction in banking industries.
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